AI Complaints Recorded
warningai_complaints_recorded
Firms maintain comprehensive records on AI-related client and potential-client complaints.
Formula
G(complaint → recorded) Why it matters
ESMA ¶23: ESMA expects firms to maintain comprehensive records on AI utilisation and on any related clients' and potential clients' complaints.
Examples
passes see rationale
fails the required control/record is absent
Use it
ponens policies add ai_complaints_recorded --into ./trace.json
ponens trace check ./trace.json